Privacy Policy

Ripple Counselling

Effective Date: 1 June 2026

At Ripple Counselling, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us.

As a counselling and psychotherapy service provider, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

Through our website, we only collect limited personal information, including:

Your name
Your email address
Your phone number

This occurs when you submit a contact or enquiry form.

Our website does not collect or store sensitive health information.

Any clinical, health, or appointment-related information is only collected after you become a client and is recorded securely within our practice management system, Halaxy.

We may also collect non-identifiable website usage data through analytics and advertising tools, such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the website

2. How We Use Your Information

We use the information collected through our website to:

Respond to your enquiry
Contact you regarding appointments or services
Maintain internal administrative records
Improve our website and services
Measure the effectiveness of our advertising and website performance

We do not use your personal information for any purpose unrelated to your enquiry unless required or permitted by law.

3. How We Store and Protect Your Information

Website enquiry information is stored securely and may be transferred into our practice management system if you proceed with an appointment.

All client records and clinical information are stored securely within Halaxy, which uses industry-standard security measures to protect personal information.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

4. Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only with:

Service providers who support our website, technology systems, or practice management systems
Professional advisers where required to support the operation of the practice
Government agencies, courts, or regulatory authorities where required by law

We do not share your personal information with third parties for their own marketing purposes.

5. Website Analytics, Cookies, and Advertising

Our website may use cookies and third-party tools such as Google Analytics and Google Ads to help us understand how visitors use our website and to measure the effectiveness of our advertising.

These tools may collect general, non-identifying information such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Actions taken on the website

This information is generally aggregated and does not personally identify you.

Google and other advertising providers may use cookies to display relevant advertisements based on previous visits to this website.

You can disable cookies through your browser settings at any time.

6. Accessing or Updating Your Information

You may request access to the personal information we hold about you and request correction of any inaccurate or incomplete information.

Please contact us using the details below and we will respond within a reasonable timeframe.

7. Links to External Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of those external websites.

8. Contact Us

If you have any questions about this Privacy Policy, or if you wish to request access to or correction of your personal information, please contact:

Katalina Montaigue
Ripple Counselling

Email: info@ripplecounselling.com.au
Phone: 0490 468 397

9. Updates to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on our website.